Privacy policy

1. Who we are

Hybrid Tech Rainbows LLC, 30 N Gould St, STE R, Sheridan, WY 82801, United States. For any privacy question, contact contact@kovagen.com.

2. What we collect

• Contact and declaration information — name, email address, organization where provided, and the research-use and age declarations you accept when ordering, together with the date of acceptance. Where you create an account, the same details are held against it.
• Order information — items ordered, billing and shipping address, order history and correspondence.
• Payment information — handled by our payment provider. We do not store full payment card details.
• Technical information — IP address, browser and device information, and pages visited, used to operate and secure the site.

3. How we use it

To create and administer your account; to verify eligibility; to process, dispatch and support your orders; to keep records required for regulatory and payment-processing purposes; to detect and prevent fraud and abuse; and to improve the site.

4. Who we share it with

We share personal information only as needed to run the business: with our hosting and email providers, our payment provider, and the carriers who deliver your order. We do not sell personal information. We may disclose information where required by law.

5. Cookies

We use cookies that are necessary for the site to function — signing you in, keeping your order, and securing forms. We also use Google Analytics to measure visits, pages, traffic sources, approximate locations, devices, and site interactions. We do not send your name, email, address, account identifier, or payment details to Google Analytics, and advertising features are disabled. Google may process analytics data outside your country.

Google Analytics is enabled automatically when you visit the site. The site does not use saved analytics preferences or Global Privacy Control to disable collection. Your browser settings or extensions may limit analytics requests or cookies. Analytics cookies last up to one year; Google’s data retention setting controls event-level retention. We do not use advertising cookies. Learn how Google processes data at https://policies.google.com/technologies/partner-sites.

6. How long we keep it

Account and order records are retained for as long as your account is active and thereafter for the period required for tax, accounting and regulatory purposes. Technical logs are retained for a short period and then deleted.

7. Security

The site is served over TLS, payment card details are handled by our payment provider and never stored by us, and administrative access is restricted. No system is perfectly secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law you may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to retain it. Contact contact@kovagen.com.

9. Children

This site is not directed to anyone under 21 and we do not knowingly collect information from them.

10. Changes

We may update this policy. The current version is always published here.